Refund policy
Return and Refund Policy
Eligibility for Returns
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You can request a return or exchange within 7 days of receiving your order on sapphireoutfits.com.pk.
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Items must be unused, unwashed, and in their original packaging with all tags and labels attached.
Non-Returnable Items
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Items marked on final sale, discounted clearance items, or customized products cannot be returned or exchanged unless received damaged or defective.
Exchange Process
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If you receive an incorrect, damaged, or defective item, contact our support team immediately with your order number and pictures of the product.
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Once inspected and approved, we will process your exchange or replacement within 3 to 5 business days.
Refunds
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We do not offer cash refunds. If an eligible item is returned and a replacement is unavailable, store credit will be issued to your account.
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Shipping charges incurred during the initial order and return delivery are non-refundable.